Privacy Policy
Privacy Policy
We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect the data you provide when using our website and logistics services.
1. Information We Collect
We may collect and store the following types of information:
a. Personal & Business Information
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Full name, email address, phone number
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Company name and contact details
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Delivery and billing addresses
b. Shipment & Service Data
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Pickup and delivery information
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Package contents, dimensions, and tracking IDs
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Proof of delivery, including signatures and timestamps
c. Website & Usage Information
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IP address, browser type, device type
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Pages visited, time spent on the site, and referral source
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Cookie identifiers (for analytics and functionality)
d. Payment Information
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Billing information (processed via secure third-party payment gateways; we do not store card details)
2. How We Use Your Information
We use your information to:
Fulfill logistics and delivery services
Manage your account and customer support inquiries
Send tracking updates and service notifications
Improve website performance and user experience
Comply with legal obligations (e.g., customs declarations)
We may also use your data to send you service-related communications or promotional offers, if you’ve opted in.
3. Sharing of Information
We do not sell or rent your data. We may share your information with trusted third parties only when required to:
Deliver your shipments (e.g., courier partners and carriers)
Process payments (e.g., Stripe, Razorpay)
Provide technical infrastructure (e.g., hosting providers, CRM tools)
Comply with legal and regulatory requirements (e.g., customs, taxation)
All third-party service providers are required to adhere to strict confidentiality and data protection standards.
4. Cookies and Tracking Technologies
Our website uses cookies and tracking tools to:
Maintain secure sessions for logged-in users
Analyze website usage and optimize performance
Remember your preferences (e.g., language, location)
You can control cookie settings through your browser. Disabling cookies may affect some features.
5. Data Security
We use technical and organizational measures to protect your data, including:
SSL encryption
Role-based access controls
Regular software updates and vulnerability checks
We also train our staff in data privacy practices and limit access to only those who need it for operational purposes.
6. Data Retention
We retain your data only as long as necessary for:
Providing logistics services
Legal and tax compliance
Dispute resolution and operational audits
Typically, shipment records and related data are stored for up to 7 years.
7. International Transfers
Your data may be processed in countries outside your own. We ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs) or equivalent legal protections, are in place for international transfers.
8. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date. We recommend reviewing this policy periodically.